TERMS & CONDITIONS

TERMS & CONDITIONS OF SALE:


A. Order Acceptance:


Quotations:

Upon request, M. Ezzat Jallad & Fils S.A.L. reviews Customer order details, including product availability, pricing, and delivery requirements, to ensure they meet customer expectations.

M. Ezzat Jallad & FILS will prepare a quotation for the Customer in respect of any required Services or parts which will remain valid for the period stated in the quotation, which period shall not exceed 30 (thirty) calendar days, if by any means a quotation holding a local currency the stated validity will not apply.

The quotation shall set out an estimate of the fee payable for the Services & Parts and will not be binding on M. Ezzat Jallad & Fils S.A.L until accepted in terms of clause. 

Once the order is confirmed and accepted, a notification is sent to the Customer, confirming that the order has been received, approved, and will proceed to delivery.


Customer’s financial obligations:

The Customer acknowledges that it understands its financial obligations in terms of the Contract and agrees to the breakdown of these financial obligations as set out in the quotation and confirmed in the Acceptance.

The Customer warrants that it has the power and capacity and has obtained all necessary authorizations and consents to enter into, and perform its obligations under, the Contract and such other agreements and arrangements referred to in the Contract, and that it enters into the Contract voluntarily.



B. Customer’s cancellation rights:


Customers have the right to cancel their agreement or order within the timeframe specified in the terms and conditions, without incurring any penalties, provided that such cancellation falls within the cooling-off period mandated by applicable law. To exercise this right, the customer must notify the service provider or seller in writing or through any other specified means of communication, clearly stating their intent to cancel.  


Upon cancellation, the customer may be entitled to a full or partial refund depending on the nature of the goods or services and the conditions outlined in the agreement. If the goods have already been delivered, the customer may need to return them in their original condition, unless otherwise stated. Certain exceptions may apply, such as for customized items or services that have already been performed.



C. Pricing and payment:

The Customer must pay the full amount owing in terms of the Trading Account to M. Ezzat Jallad & FILS S.A.L. upon pickup or delivery in cash bank notes or transfer outside Lebanon to a specified bank account.


The Customer shall pay any amount payable by it in terms of the Quotation: 


(a) In the currency set out in the quotation, read together with the Acceptance; 

(b) Free of bank and other charges and without any deduction or set-off or withholding

(c) By way of electronic funds transfer into the bank account specified by M. Ezzat Jallad & FILS in the invoice. 

(d) If quotation amounted below $1,000, payment must be fulfilled upon delivery, cash is accepted in both local and foreign currency as for check payments must be issued in local currency equivalent to the market dollar rate as per Lebanese pound.

(e) If quotation amount exceeds $1,000, a payment must be made in advance in USD cash bank notes or transfer the amount abroad to a predefined bank account.

Despite M. Ezzat Jallad & FILS giving its approval for a particular method of payment, all risk in and to a particular means of payment shall remain with the Customer. A payment by the Customer is only considered to have been made, once the full amount of that payment is available to M. Ezzat Jallad & FILS as freely available funds in its nominated bank account.

 

M. Ezzat Jallad & FILS shall issue an invoice to the Customer in respect of any Acceptance before or at the time of Delivery. Such invoice will be paid by the Customer: where the Customer has a Trading Account with M. Ezzat Jallad & FILS 


Unless expressly agreed otherwise, all invoices shall be made payable in the currency set out in the invoice.


Should M. Ezzat Jallad & FILS agree to delivery in part, the deliveries will be invoiced separately and must be paid immediately.


EXCHANGE RATE FLUCTUATIONS

Where any amount payable under a Contract is based on an exchange rate, that exchange rate shall be set out in the quotation. 

The Customer agrees to bear the risk in any variation in the exchange rate of the Lebanese Pound against the applicable foreign currency in accordance with the terms set out in the quotation, from the date of quotation until the date of payment.



D. Title and risk of loss:


The Customer acknowledges that its authorized representative will be present at the handover/delivery of the Goods. To the extent that the authorized representative is not present at the handover/delivery, the Customer acknowledges that such information regarding the Goods will be given to the person collecting/receiving the Goods on its behalf, and that it is the Customer’s obligation to ensure that such information is effectively communicated to all persons as it deems fit.


Ownership of goods and the risk of loss or damage transfers to the Customer upon delivery to the carrier or, if specified, at the time of delivery to the Customer’s location.



E. Returns and refunds:


The Customer shall be entitled to return any part to M. Ezzat Jallad & Fils S.A.L within 14 (fourteen) days after the Delivery/Pick-up Date, for credit or exchange, provided that:


1. The part must be unopened in its original packaging in a resalable condition;

2. M. Ezzat Jallad & Fils S.A.L will charge a restocking fee of 15% (fifteen percent) of the price for the part to the Customer unless M. Ezzat Jallad & Fils S.A.L incorrectly supplied the part

3. No lubricants, electrical parts, specially built hoses, or dry-charged batteries filled with acid will be accepted by M. Ezzat Jallad & Fils S.A.L for returns unless incorrectly supplied by M. Ezzat Jallad & Fils S.A.L

4. The Customer will not be entitled to a credit on emergency and/or airfreight surcharges unless the part was incorrectly supplied by M. Ezzat Jallad & Fils S.A.L

5. The Customer will be liable for all transport costs unless M. Ezzat Jallad & Fils S.A.L incorrectly supplied the part

6. Notwithstanding the above, parts classified as “Non-Returnable” shall not be refundable by M. Ezzat Jallad & Fils S.A.L to the Customer.



F. Warranty:


We provide a 12-month warranty on all new parts sold, ensuring that they are free from defects in material and workmanship under normal use and service conditions. This warranty begins from the date of purchase and covers the repair or replacement of the defective part at no additional cost to the customer.  


However, the warranty does not cover damages resulting from improper use, accidents, unauthorized repairs, or modifications. Customers must retain proof of purchase to validate the warranty claim. For any issues covered under this warranty, please contact us, and our team will assist in resolving the matter promptly.



G. Dispute resolution:


Any disputes arising under the terms & conditions of sale shall first be addressed through good-faith negotiations 

between the parties to seek an amicable resolution. 


If the dispute cannot be resolved through direct discussions, it may be referred to the court in accordance with the applicable rules and laws of the courts of Lebanon, as outlined in the terms and conditions. 


The parties agree to waive any objections based on venue or inconvenient forum.



H. Choice of law:


The Terms & Conditions of Sale shall be governed by and construed in accordance with the Lebanese laws, without regard to its conflict-of-law provisions. By entering into the agreement, both parties explicitly agree that the laws of this jurisdiction will apply to any disputes, interpretations, or enforcement issues related to the contract. This choice ensures consistency and predictability in the resolution of potential conflicts.